EV Shortcuts not getting created

Hi Guys,

I've installed EV 10.0.4 R1 CHF2 for Exchange mailbox archiving.  Enabled one mailbox and ran archiving.  200 items got archived but shortcuts did not get created.  No errors logged.

When I try to manually archive an item from outlook, it switches to archive pending momentarily but immediately switches back to outlook icon.  The item is not in the archive (number of items does not increase in usage.asp nor can I find it via search).  I get the following error on ev.  Wondering if anyone has seen this.

Thanks,

A user's archive request has failed.

Mailbox: /o=org/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn-Recipients/cn=LastNameF

Folder: Inbox

Task: Exchange Mailbox Archiving Task for Exch2

Error: <0x80040115>